Astro A50 Not Turning Off (How to Fix)

Astro A50 is an excellent gaming headset. Typically it turns off when you press the Dolby button for a few seconds. However, if it is not turning off don’t worry this problem can be solved with a few simple steps.

First, try this fix.

Resync the headset by placing it on the base station. Make sure the base station is plugged into the power source. After that wait for 3 to 5 seconds or until the bolt and battery indicator lights stop blinking. Then remove the headset from the base station and try to turn it off.

However, if the problem continues then read the fixes written below.

Hopefully one of them will work for you.

How to Fix Astro A50 Not Turning Off

Let’s take a closer look at all possible reasons why your Astro A50 is not turning off and how you can fix them.

1. Reset Astro A50

Mostly the headset won’t turn off because of software glitches and bugs.

Typically we try different settings and try to make the headset better according to our preference. Due to this glitches create in the headset.

So, the best solution to remove glitches is to reset your headset.

Therefore you should reset your Astro A50 maybe it is not turning off because of software bugs.

Follow the below steps to reset your Astro A50.

1. Plugg your Astro A50 directly to the power source without placing it on the base station.
2. Then press and hold the Dolby button and Game button for 15 to 30 seconds.
3. After that, your Astro A50 will reset.

Now your headset is reset therefore try to turn it off. If the problem persists then again reset your headset. 

However, if the headset is not resetting then make sure its battery is above 50%.

Also, make sure you are using a compatible charging cable which is giving enough power to the headset.

2. Update Firmware

Outdated firmware can create many minor glitches and bugs. So, check if your Astro A50 firmware is updated or not.

If not then update it because it will remove minor glitches and also increase your headset functionality. Hopefully, after updating firmware your headset will turn off.

Follow the below steps to update your Astro A50 firmware.

1. Place your headset in the base station.
2. Plug the USB cable into the base station and the other end into the PC.
3. Switch the base station to PC mode.
4. Download the Astro command center from the windows store.
5. Open the command center there will be firmware update information if an update is available then download it and follow the on-screen instructions to complete the process.

After completing try to turn your Astro A50 off.

If the problem still persists then move on to the next solution.

3. Properly Disconnect

If you have connected your Astro A50 across multiple devices maybe it is still connected with one of them.

And programs or music is still playing in your headset that’s why it is not turning off.

Therefore make sure your headset is properly disconnected from all devices. Also, remove the Astro command center from your devices.

Maybe it is not letting your headset turn off. After doing this try to turn your headset off. 

4. Faulty Power Button

Maybe your Astro A50 Dolby button is faulty that’s why your headset is not turning off.

If it is exposed to water splashes maybe moisture is in it and it stops working. Therefore clean the button also place the headset under sunlight to remove moisture.

However, if the button is loose or damaged then you need to go technician. Because he can easily fix it.

5. Wait for Battery to Die

If none of the above fixes worked for you. The last solution is not to charge the headset and remain it turn on overnight.

Their battery will die after 24 hours.

Then charge them and try to turn them off. Hopefully, the problem will be fixed.

How can connection issues with your Astro A50 be resolved?

You have to follow these three steps to fix any issues with your Astro A50’s charging:

1. Turn off your base station.

To accomplish this, you should unplug the power supply for 20 seconds. Now that it has been rebooted, your base station is operational once more.

2. Restart the Astro A50 headphones.

To reset your headset, you should follow these instructions.

• Using the ‘on’ button located on the left ear cup, you have to turn on your Astro A50.
• For twenty-five seconds, you should press and hold the “Game” and “Dolby” buttons.

3.Reconnect the Astro A50.

You should follow these instructions to set up your headset.

• You have to Join the electricity grid with the base station.
• Place the headset on the base station and collapse the microphone.
• If the headset needs to be charged, the LED indication will turn orange. 
• You should reinstall the headset on the base station if this isn’t the case.
• The connection was successful if the base station’s charge status was displayed.
• Transfer the switch to the PC or console.

Conclusion

To troubleshoot this issue, you can adopt these solutions;

• Reset Astro A50
• Update the firmware
• Clean the faulty Power button
• Properly Disconnect
• Wait for the battery to die

FAQs

How do I Reset Astro A50?

Here is how you can reset your Astro A50.

Press and hold Dolby and Game buttons at the same time for 15 to 30 seconds.

After 15 seconds headset will turn off and on again. 

Now your headset is reset.

What does Red Lightning Bolt Means on Astro A50?

The red lightning bolt means the base station is searching for the headset.

When the headset is not on the base station it will flash red.

However, if the headset is on the base station or both devices are off and still, the station is lightning then you need to reset the headset to fix the problem.

What does my Astro A50’s orange light mean?

When your A50s are completely charged and prepared for use, the indicator light on the device will become solid orange while charging and solid red thereafter.

Is leaving the Astro A50 charging a bad idea?

Don’t charge your headset excessively. Prolonged use of the headset on the dock may cause overcharging, which may harm the battery.

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